At YOEK, we want everyone to be able to access and use our online store, regardless of ability, technology or circumstances. We are committed to making our website and online shopping experience as accessible and user-friendly as possible.
This accessibility statement explains how we work towards digital accessibility, the standards we aim to follow, and how you can contact us if you experience any accessibility barriers while using our website.
Our commitment to accessibility
YOEK is continuously working to improve the accessibility of our website and online services. In doing so, we take into account the requirements of the European Accessibility Act (EAA) and the applicable European and Dutch legislation concerning the accessibility of e-commerce services.
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, and the relevant requirements of the European accessibility standard EN 301 549.
Accessibility is an ongoing process. As our website, content and technology continue to develop, we will continue to review and improve the accessibility of our online store.
About our online store
Through YOEK.com, customers can discover our collections, view product information and images, select products and sizes, create an account, place orders, make payments and contact our customer service team.
We aim to make these services accessible to as many people as possible, including customers who use assistive technologies such as screen readers, keyboard navigation or browser accessibility features.
Accessibility measures
We continuously work on improving the accessibility and usability of our website. Areas we take into account include:
keyboard accessibility;
readability of text and sufficient colour contrast;
alternative text for relevant images where appropriate;
clear descriptions and labels for buttons, links and form fields;
accessible forms and error messages;
the ability to enlarge or zoom content;
compatibility with commonly used browsers and assistive technologies;
accessibility throughout important parts of the customer journey, including product pages, the shopping bag and checkout.
We also take digital accessibility into account when making changes to our website and when adding new functionality or content.
Current accessibility status
YOEK is committed to meeting the applicable accessibility requirements. However, we recognise that some parts of our website may not yet fully meet all accessibility requirements or WCAG 2.2 Level AA criteria.
We are continuously reviewing our website and working to identify and resolve accessibility barriers. Due to the size and continuously changing nature of an online store, certain content, functionality or third-party components may require further improvement.
Third-party services
Our website may use services, applications or components provided by third parties, for example for payment services, customer service tools or other online functionality.
Although we aim to work with partners that take accessibility into account, we may not have full control over the accessibility of third-party services. Where possible, we will work with our partners to identify and address accessibility issues.
Feedback and assistance
Are you experiencing difficulties using YOEK.com because of an accessibility issue? Or is there information or functionality that you cannot access? Please contact our Customer Service team.
We appreciate your feedback and will do our best to provide the information or service you need in an accessible way and to find an appropriate solution.
Customer Service
Telephone: +31(0)203882580
Email: fashionadvisor@yoek.com
When contacting us about an accessibility issue, it is helpful if you can tell us which page or functionality you were using and describe the problem you experienced.
Oral accessibility information
The information contained in this accessibility statement is available both in writing and orally. If you would like to receive or discuss this accessibility information orally, please contact our Customer Service team by telephone at +31(0)203882580
Our team can explain the information in this accessibility statement to you by telephone and assist you with questions about the accessibility of our online store.If you require the information in another accessible format, please contact us so that we can discuss an appropriate solution.
Continuous improvement
Digital accessibility is an ongoing process. We will continue to monitor and improve our website as technology, our services and accessibility requirements develop.
We also review accessibility when introducing new functionality or making significant changes to our online store.
This accessibility statement will be updated when relevant changes are made to our website or accessibility measures.
Last updated: August 2026
