Return and exchange

You can return your order up to 30 days after the day you have received the entire order. You can do so by
returning the items within this period, or by informing us within this period
that you would like to return an item, or several items.

If you inform us in advance, you have 14 days from that moment to actually return it.

Our return address:

Yoek BV
Venenweg 19
1161 AK Zwanenburg
The Netherlands

You can return or exchange your items if:

1. your declaration (the return form in the packaging) is enclosed, stating that you wish to cancel the purchase;

2. the items have not been worn. Of course, you are allowed to try them on (if you wear the items and do so beyond what is necessary for the assessment of the items, this may result in a reduction in value for which you may be liable);

3. the tags are still attached. It is not necessary to remove them to try on the clothing. If they have been removed,
this may result in a reduction in value for which you may be liable);

4. you have sent the items in the correct manner and paid the correct postage costs, or have stuck the return sticker on the package in the correct manner (if this is not the case, we may charge you for the postage costs).

EXCHANGE

Different size or colour

Would you like to exchange an item for a different size or colour? Please send an email to our customer service: returns@yoek.com. If the item is in stock, it will be sent to your home free of charge as soon as we have received your return.

Shipping costs

Exchanging for a different size the first time is free; if you want to return it a second time, the shipping costs
are at your own expense. You can choose which postal company you use to return
the package.

Different item? Place a new order.

Would you like to receive a different item? We will then ask you to place a new order and return the previously received item(s).

We will then refund the amount for the returned items, including any standard shipping costs for the outward
shipment, within 14 days of receiving your return.

We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have
returned the goods, whichever is the earliest.

Shipping costs for returns

The following applies to all shipping options:

• If you return the entire order, you will be refunded the shipping costs
• If you return a part of your order, we will not refund any shipping costs

RETURN ITEMS

Fill in the return form (or another unambiguous statement) and add it to the package.

Preferably send the items in the original packaging. You will find a return sticker in the package.

With the help of this sticker, you can return the package free of charge via a DHL Parcelshop or post office (available from the The Netherlands, Belgium, Germany, Austria, Luxembourg, the United Kingdom, Ireland, Spain, Finland and Sweden). You can find the nearest DHL

ServicePoint via: www.dhlparcel.nl or www.dhlparcel.be. Of course, you can also return the products via another carrier; in that case, the costs are for your account.

Is there no sticker in the package? Then send an e-mail to: returns@yoek.com